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Shipping and Returns

Shipping Policy

We only ship within Canada. All prices are in Canadian Dollars.

To ensure your privacy:

  • Your order will be shipped in plain packaging
  • There will be no labels on the package to identify its content
  • On your credit card bill, the name Top Condoms Canada will NOT appear. Instead, you will see the amount charged under our company name (KJ Express Catalogue Canada).

FREE shipping on all orders from Top Condoms Canada!

  • Orders will be packaged and shipped within 2 business days
  • Packages are shipped in a padded envelope
  • Delivery time will depend on your location and will vary between 3 to 6 business days
  • Unfortunately there is no tracking or delivery time guarantee

Canada Post Expedited Parcel, Xpresspost, and Priority Courier shipping options available (Starting from $7.00)

  • Orders will be shipped the next business day
  • Packages are shipped in a sturdy cardboard box
  • Delivery time will depend on your location and shipping method (Estimated arrival times will be shown when you checkout)
  • Tracking and on-time delivery guarantee by Canada Post

 

Return Policy

At Top Condoms Canada, we aim to provide you with top quality and service.

What if my package does not arrive?

  • When using FREE shipping, please allow for up to two weeks for your package to arrive.
  • If your package still has not arrived after a reasonable wait time, please notify us and we will resend the package free of charge.

What if my products are damaged during shipping?

  • If you notice that your products are damaged when you receive it, please notify us and we will send the replacement products free of charge.

What if I want a refund?

  • If for some reason you are unhappy with your purchase, please contact us within 60 days of purchase with a valid reason and we will issue a refund.

How We're Different


We stand behind our products with a 60-Day 100% Satisfaction Guarantee.
Free Regular Shipping for all our products to anywhere in Canada.

All packages are shipped in plain packaging and with no labels indentifying its contents.